TracReturns is a standalone RMA software
product that tracks all phases of the
product return process. Features
include:

o Issue a return ticket number (RMA) to
your customer on the initial phone call.
The return ticket number is used
throughout the whole return process to
identify the return and the customer
Also, during the initial phone call, you
can collect all customer information
which will expedite the return process.

o Increase the efficiency of your
operation by automating your paper-based
product return process by using
TracReturns.

o Improve customer service and decrease
repair time by organizing your product
return procedures using TracReturns.

o Generate custom cover letters from a
Microsoft WORD template that can be sent
to your customer.

o Generate an estimate for your customer
on "out of warranty" repairs.

o TracReturns has great searching
capabilities to help you quickly
identify the current status of each
return.

o TracReturns does not require any
additional software applications (except
the .NET framework which is free).
TracReturns is completely standalone.

o One affordable price ($279.00USD).
With TracReturns, there is no per-user
license charges and there are no
restrictions on the number of users.
However, TracReturns was designed for
small to mid-size businesses that will
have 10 or less simultaneous TracReturns
users.

o TracReturns was developed under the
Microsoft .NET framework. The .NET
framework is Microsoft.s recommended
platform for all future software
products. Since TracReturns was
developed under .NET, it is ready for
future versions of the Windows operating
system.

o TracReturns manages the return of the
product, the repairs of the product, the
estimate for the repair, and the return
shipment to the customer.

o TracReturns supports both the
"mm/dd/yyyy" and the "dd/mm/yyyy" date
formats.

o Supports currencies in non-US
countries . as long as the decimal
symbol is a "." (period). In countries
where the "," (comma) is used as the
decimal symbol, the user must change the
symbol to "." under regional settings

http://www.mustangtechnologies.com/

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